Customer: "I have a problem with Usenet news."
Tech Support: "Um, sir, you shouldn't be calling me in the first place, send
mail to support--"
Customer: "But this is very important, and maybe affecting a lot of
subscribers! Please listen to me."
Tech Support: (well, he did say please) "Ok, what's the problem?"
Customer: "There's nothing interesting on Usenet. It's all mindless crap, and
as one of the larger Internet providers, you must take liability for this!"